Grievance and Contact

Grievance Officer

• Name: [set GRIEVANCE_NAME]
• Email: [set GRIEVANCE_EMAIL]
• Operator: [set LEGAL_ENTITY_NAME]
• Address: [set LEGAL_ADDRESS]

This notice is published under the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020.

What to write to us about

• Access to, correction of or deletion of your personal data, or withdrawing consent (see the Privacy Policy).
• A refund or a payment problem (see the Refund policy).
• Content you think is wrong, unlawful or infringes your rights (see the Terms).
• Account deletion if the in-app option is not working (see Delete account).

Please send it from your account email and include enough detail (date, order id, screenshots) for us to find the issue.

How fast we respond

• We acknowledge your complaint within 48 hours.
• We aim to resolve it, or tell you what we can and cannot do, within 30 days, and in any case within one month.
• If you are not satisfied you can approach the Data Protection Board of India (for personal-data matters, once it is operational), the National Consumer Helpline or a consumer commission.

General support

For help using the app: [set SUPPORT_EMAIL]. For account and data matters please use the Grievance Officer address above so they are tracked.